Turboweb Support
Turboweb is different to national ISP's: it's supported by local engineers, not call centres. This means much better support from a real expert, should you need it.
Here are the best methods to get support from Turboweb:- If your internet connection is working and you simply need some advice, we recommend using email support. You will normally receive a reply within 24 office hours.
- You may also call our automated 'Network Status' Line to check for any problems:
0203 051 2371
- If you experience a network fault or problem with your PC or equipment which means you are unable to access the internet, we recommend using our local engineer callback service:
0845 004 1766 / 0845 869 6964
- After leaving a message, you will receive a guaranteed call back within 24 office hours. Normally, we can call back faster, depending on the engineer's workload. Please leave your name, phone number, a full description of the problem and a suitable time to call you. The message will be forwarded to the local engineer for your area, who will run some tests before calling you back.